Policy Accsyn

What information do we collect?

We at Accsyn care about our customers, and that means we care about you and your privacy. We always collect personal information responsibly and with your privacy in mind.

It is important to us that you are aware of what information we collect about you and how it is collected.

In order to provide our services, such as our checkout and our customer portal, we need to collect certain personal information. You may directly or indirectly give us information about yourself in a variety of ways. Typical examples are:

  • You place an order in a store and choose to pay with Accsyn
  • You use our customer portal or app
  • You contact us or visit our website

For example, when you buy with Accsyn in a store we need to know who you are and to where you want your goods to be delivered. We use this information not only to help you complete your purchase and help the merchant handle your order, but also to prevent fraud and meet legal requirements.

Accsyn makes sure to collect personal information with the utmost consideration for your privacy. Accsyn has a Global Privacy Office staffed with data protection specialists. In addition to that, we have a dedicated customer support team that acts as an extension of our Global Privacy Office and support you with privacy related inquiries. For more detail on how we respect your privacy, please read our Privacy Policy and Cookie Statement. If you want to know how your information is treated, check out What do we do with your information?

What do we do with your information?

We at Accsyn care about our customers, and that means we care about you and your privacy.  We always collect personal information responsibly and with your privacy in mind.

It is important to us that you are aware of how we handle your personal information. There are different scenarios where we need to process your information. Typical examples are:

  • We might need to confirm your identity before approving your purchase
  • We might need to perform a credit assessment depending on the payment method you choose
  • We need to prevent illegal activity such as fraud and money laundering

For example, when you place an order with Accsyn in a webstore we need to make sure that the purchase is legit and that it is really you making the purchase. Depending on the payment method you choose, we might need to process your credit card information or perform a credit assessment. We will then need to use your information to process your payment or send you an invoice.

Depending on the technical setup between Accsyn and the webstore you bought at, we will need to pass on some of data collected by us. This could be for the simple reason to provide the merchant with your address so that they know where to ship the goods you just ordered. Perhaps the webstore needs to contact you about your order, and having your phone number and email address will certainly simplify that.

Accsyn makes sure to collect personal information with the utmost consideration for your privacy. Accsyn has a Global Privacy Office staffed with data protection specialists. In addition to that, we have a dedicated customer support team that acts as an extension of our Global Privacy Office and support you with privacy related inquiries. For more detail on how we respect your privacy, please read our Privacy Policy and Cookie Statement. If you want to know what information on you we collect, check out What information do we collect?

FAQ

What personal data do you collect about me?
We collect the data that is needed to provide our services to you. For instance to give you a smoooth shopping experience and help you with support inquiries if needed. You can read more about what data we collect at our privacy pages in section What information do we collect?

 

What do you use my personal data for?

We process the data that is needed to provide our services to you. For instance to give you a smoooth shopping experience and help you with support inquiries if needed. You can read more about how we use your personal data at our privacy pages in section What do we do with your information?

 

Can I request for my personal data to be forgotten?

Yes, you can!

However, there are exceptions to the “right to be forgotten”. For instance when it comes to our services we must keep track of who is involved in transactions to be able to prevent money laundering and criminal activity. We also need to keep track of your transactions in order to support you if any issue would arise.

As a bank, certain legal obligations prevent us from immediately deleting parts of your data. These obligations derive from accounting and tax laws, banking and anti-money laundering laws, but also consumer rights laws. To request this, you can contact our data protection agents on privacy@accsyn.com

 

Can I request a transcript of my personal data?

Yes!

It is possible to request a transcript of records if you would like to get an overview of the personal data we have collected about you. To request this, you can contact our data protection agents on privacy@accsyn.com.

 

How long do you keep my personal data?

We keep your data as long as needed to fulfil the purpose for which it was collected, for instance to fulfill our contractual obligations towards you or pursue our legitimate interests until there is no longer any legal requirements or rights for us to keep the data. Read more about this in our Privacy policy.

 

Where do you store my personal data?

We handle your personal data with the utmost care and make sure to store it safely and securely. We always strive to process your data within the EU/EEA. The data may however in certain situations be transferred to, and processed in, a destination outside of the EU/EEA by a Accsyn Group company or by a supplier or subcontractor. As Accsyn is committed to always protecting your data, Accsyn will take all reasonable contractual, legal, technical, and organisational measures to ensure that your data is treated securely and with an adequate level of protection compared to and in line with at least the level of protection offered within the EU/EEA.

 

How do I remove my credit?

You only have an open credit with us for unpaid purchases as we only approve the precise amount for each purchase you make. When the purchase has been paid, the credit is used and no longer available. No credits granted by Accsyn are visible for other banks or creditors.

 

How do I close my Accsyn account?

You only have an open account with us as long as you have an unsettled debt. When you have paid for all your purchases and no longer have any active invoices or outstanding debt, this means your account is effectively closed.

 

How do I unsubscribe from marketing send outs?

In order to unsubscribe from marketing sendouts, please contact us at privacy@accsyn.com and we will help you, or click the ‘unsubscribe’ link at the bottom of the e-mail.

 

My business use services from Accsyn, do we have to enter a Data Process Agreement?

No, as you and Accsyn only process personal data for your own respective purposes, and not on behalf of the other part, there is no need for a Data Processing Agreement. This could be called dual controllership, not to be misinterpreted as joint controllership.